"Undercover Times probe reveals Lloyds PPI complaints failures" - Daniel Grote - New Model Adviser

"Undercover Times probe reveals Lloyds PPI complaints failures" - Daniel Grote - New Model Adviser

by: Daniel Grote | publication date: June 11, 2013 | Publication: New Model Adviser |

". . .An undercover Times reporter went through the recruitment and training process to work as a complaints handler at Royal Mint Court in London.

He was told that some bank salesman had faked PPI information in agreements on loan sales, and that complaint handlers should effectively turn a blind eye to the risk of fraud. . ."

The Times of London led an undercover investigation into the contractors employed at Lloyds Banks' payment protection insurance unit to expose the corruption within it.

Access to online material.